Effective Date: June 10, 2025
ACHS Transport & Plant Hire (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://achs.co.za, use our services, or interact with us in any capacity.
Information We Collect
We collect information you provide directly to us when you request our services, contact us for quotes, submit inquiries, or engage with our business. This includes your name, company name, contact details including phone numbers and email addresses, project specifications, equipment requirements, delivery addresses, and any other information you choose to share with us during our business interactions.
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring website addresses, pages you view on our site, time and date of your visits, and general location information based on your IP address. We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic patterns.
For our transport and plant hire services, we collect project-specific information including pickup and delivery locations, cargo or equipment specifications, timeline requirements, site access details, safety requirements, and any special handling instructions necessary to provide our services safely and effectively.
How We Use Your Information
We use the information we collect primarily to provide, maintain, and improve our services. This includes processing your service requests, preparing quotes and proposals, scheduling equipment delivery and pickup, coordinating transportation logistics, communicating with you about your projects, and providing customer support throughout our business relationship.
Your contact information helps us respond to your inquiries, send service updates, provide project status notifications, and maintain ongoing communication about your requirements. We analyze website usage data to improve our online presence, understand visitor preferences, and enhance the functionality of our website.
We use project and technical information to ensure safe and efficient service delivery, comply with transportation regulations, maintain equipment properly, coordinate with third-party contractors when necessary, and continuously improve our service quality based on customer needs and feedback.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We share information only when necessary to provide our services or when required by law. This includes sharing relevant project details with our drivers, equipment operators, and field staff to ensure proper service delivery.
We may share information with trusted third-party service providers who assist us in operating our business, such as insurance companies for coverage purposes, government authorities for permit applications and regulatory compliance, customs clearing partners for international shipments, and maintenance contractors when servicing our equipment.
We will disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
In the event of a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include secure data storage systems, access controls limiting employee access to personal information, regular security assessments and updates, encrypted data transmission where appropriate, and physical security measures at our facilities.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining reasonable safeguards to protect your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Service-related information is typically retained for the duration of our business relationship and for a reasonable period thereafter to address any follow-up requirements or warranty issues.
Contact information may be retained longer to maintain our business relationship and provide future services. Website usage data is typically retained for analytical purposes for up to two years. We will securely delete or anonymize your personal information when it is no longer needed for legitimate business purposes.
Your Rights and Choices
You have certain rights regarding your personal information, subject to applicable laws. You can request access to the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal information in certain circumstances, and object to certain processing of your information.
You can opt out of receiving marketing communications from us by contacting us directly, though we may still send service-related communications necessary for our business relationship. You can control certain cookie preferences through your browser settings, though this may affect your website experience.
To exercise any of these rights or if you have questions about your personal information, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Essential cookies are necessary for basic website functionality and cannot be disabled. Analytical cookies help us understand how visitors use our website so we can improve its performance and content.
You can control cookie preferences through your browser settings, but disabling certain cookies may limit website functionality. We do not use cookies to track your activities across other websites or for advertising purposes.
Third-Party Links
Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any websites you visit through links from our site.
International Data Transfers
ACHS Transport & Plant Hire operates primarily within South Africa. If we transfer your information outside of South Africa, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new effective date. Significant changes will be communicated through appropriate channels, and continued use of our services after policy updates constitutes acceptance of the revised terms.
Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
ACHS Transport & Plant Hire Email: support@achs.co.za Phone: +2765 972 6613 Website: https://achs.co.za
Address: 1574 Tanzania Street, Klipfontein View Ext 03, Midrand 1685, South Africa
We will respond to your inquiries promptly and work to address any concerns you may have about your privacy and personal information.
This Privacy Policy was last updated on June 10, 2025, and reflects our current practices for handling personal information in connection with our transport, plant hire, construction, customs clearing, and related services.